Investigation: clinical correspondence handling at NHS Shared Business Services

Investigation: clinical correspondence handling at NHS Shared Business Services  The findings from an investigation into how NHS Shared Business Services (NHS SBS) handled unprocessed clinical correspondence. In March 2016 NHS SBS informed NHS England and the Department of Health (the Department) that it had discovered a backlog of approximately 435,000 items of unprocessed clinical and other correspondence. NHS SBS accepts it had a contractual responsibility to process misdirected clinical and other correspondence. National Audit Office

See also:

• More than 1,700 patients at risk over NHS mail blunder BBC News
• NHS data loss could have delayed treatment for thousands The Daily Mail
• NHS data loss scandal left at least 1,788 patients facing potential harm GPonline
• Hundreds of patients potentially harmed by undelivered NHS mail The Guardian