Bupa has betrayed care home residents, says CQC

Bupa has betrayed care home residents, says CQC Bupa has betrayed the residents of its care homes whom it is paid to look after, and failed to make good on promises to address concerns previously raised by the Care Quality Commission, the regulator has warned. The CQC was responding to “shocking evidence” of understaffing, bad practice and poor care portrayed in Channel 4’s Dispatches programme, aired last night. Bupa said it does not accept some of the accusations, but is “taking this very seriously” and has launched its own investigation.

For Bupa Care Homes Undercover, Dispatches reporters went undercover to investigate allegations of abuse and neglect at specialist dementia care homes. The CQC reacted forcefully to the revelations made by the Dispatches team. Andrea Sutcliffe, the regulator’s chief inspector of adult social care, said: “The examples of poor care and a culture of inappropriate, institutionalised practice highlighted by this programme are wholly unacceptable.” OnMedica