NHS to revamp 111 helpline after sustained criticism of service More callers will get chance to health professionals under changes to be phased in across England from next month
The NHS is to revamp its heavily criticised 111 telephone helpline to ensure that many more people get to discuss their illness with a nurse, doctor or other health professional rather than a call handler.
GPs and mental health health nurses will also start to play key roles after the overhaul, which is intended to improve public confidence in 111 so that fewer patients visit A&E or a GP’s surgery. Continue reading... The Guardian
No comments:
Post a Comment