Wednesday, 22 February 2017

Winter Insight: NHS 111 An analysis of how NHS 111 has fared, especially over the winter period

Winter Insight: NHS 111 An analysis of how NHS 111 has fared, especially over the winter period The proportion of callers being dispatched from NHS 111 to emergency services over the last three years has risen. There has been a particular rise in the share of people who are passed to ambulances.

There is great variability between different areas in how likely NHS 111 is to send people to A&E or the ambulance service. This might suggest that some areas are too likely, or not likely enough, to send people to emergency services. NHS 111 is also more likely to dispatch an ambulance than to simply send people to A&E – which is the reverse of the usual pattern of NHS use. This lends credence to claims that the service is too risk-averse in some cases. The Nuffield Trust

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