Taking back control: Integrated Personal Commissioning It’s easy to dismiss those who say people ’have had enough of experts’, particularly if you work for a think tank. But in health and care, we’ve long known that expertise is not the sole territory of the professional.
The Care Quality Commission now involves ‘experts by experience’ – people who have first-hand experience of health and/or social care services – in its inspections, in training inspectors and in the broader shaping of the organisation. Utilising the 'renewable energy' of patient expertise was one of the central pillars of the NHS five year forward view (Forward View), now more than two years old. The King's Fund
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