A long and winding road: improving communication with patients in the NHS

A long and winding road: improving communication with patients in the NHS This report warns that poor communication in the NHS has a profound impact on patient care, staff burnout and public funds. It argues that inadequacies in communication are damaging medical care and wasting much-needed NHS resources and estimates that the total cost, in England alone, is likely to be in excess of £1 billion a year. It says that better communication between healthcare professionals and patients can save costs, improve health outcomes and enhance the quality of experience of patients and the professionals who support them. Marie Curie