Sarah Hayes on being the only 111 call handler for 400k people without any training

Sarah Hayes on being the only 111 call handler for 400k people without any training I’ll never forget a night I was left on my own – with no nurse or paramedic – in a 111 call centre covering the whole of Dorset, writes former senior call adviser Sarah Hayes. The Daily Mail

See also:

• Pictures of paramedic and call handler sleeping shame NHS' out-of-hours hotline The Daily Mail
• Call handler who failed William Mead now training hotline's new recruits The Daily Mail