New report sheds light on top hospital complaints investigated by the PHSO A new report has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.
Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the Parliamentary and Health Service Ombudsman.
Poor communication, including quality and accuracy of information, was a factor in one third of all complaints.
Other reasons for complaints in this period included staff attitude and behaviour, which were factors in two out of 10 complaints.
See also:
Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the Parliamentary and Health Service Ombudsman.
Poor communication, including quality and accuracy of information, was a factor in one third of all complaints.
Other reasons for complaints in this period included staff attitude and behaviour, which were factors in two out of 10 complaints.
See also:
- Complaints about acute trusts 2014-15 Parliamentary and Health Service Ombudsman
- 'No apology' tops patient complaints BBC News
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