If given the chance NHS middle managers can improve elderly care

If given the chance NHS middle managers can improve elderly care Voices of middle managers are often ignored in hospital settings when they offer suggestions for change.

The value of middle managers in large organisations, not least in the NHS, has been questioned for decades. When times get tough, the knives inevitably come out for what the Conservative MP John Redwood, secretary of state for Wales in the mid-1990s, called “the men in grey suits”.

Indeed, the 2013 Francis report into failings at Mid-Staffordshire hospital attributed examples of poor elderly care to a breakdown between managerial systems and clinical practice, with insufficient learning from incidents and errors and where lessons had been learned, they had not been shared across the organisation. In essence managers were to blame. Continue reading... The Guardian