Exploring CQC’s well-led domain: how can boards ensure a positive organisational culture?

Exploring CQC’s well-led domain: how can boards ensure a positive organisational culture? Following the Francis Report into the failures of care at Mid Staffordshire NHS Foundation Trust, and the government’s response to the report, the Care Quality Commission (CQC) has introduced a more rigorous and wide-ranging approach to inspecting health care providers. The main purpose of inspections is to assess the quality of care delivered to patients. In making this assessment, CQC now also analyses the leadership and organisational culture of providers. The CQC’s inspections focus on five key lines of enquiry as part of its ‘well-led’ domain. These lines of enquiry derive from research undertaken by staff at The King’s Fund and the Center for Creative Leadership into leadership and culture and draw on a strong evidence base.