Five top tips on how to make person centred care really work
Better communication, access to information and involving patients in their care aren't just 'soft stuff' they have real benefits
Are personal health budgets the solution to integrated care?
There is little mystery about what matters to patients and their families. Research highlights a small number of things that people regard as vital. These include good information and communication from professionals, involvement in decisions yet respect for preferences, emotional support and empathy, and continuity and co-ordination of care. Some or all of these matter to everyone who comes into contact with health and care services, and they are of especial importance to the growing number of people affected by long-term conditions and disabilities.
Yet we know that our health and social care systems do not deliver them consistently. For example, half of hospital inpatients in England report that they are not as involved as they would like to be in decisions about their care. Only 3% of GP patients have a written care plan that is shared with them. Lack of information and poor communication lie at the heart of many negative experiences of care. Guardian
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