New software helps NHS trusts track patient feedback
Start-up HealthBerry will enable healthcare professionals to monitor and react to comments on social media and around the web, freeing up time and resources, says its chief executive
Patients are increasingly using social media channels such as Twitter, Facebook, NHS Choices,Patient Opinion and Google+, to leave feedback about NHS services, engage directly with healthcare providers and interact with the NHS in real-time.
We wanted to build something that will help NHS professionals and the public make sense of all the different channels by putting everything in one place with one set of controls. Guardian
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