Reducing violence and aggression in A&E: through a better experience This report provides evidence that accident & emergency departments could improve patient experience, increase staff wellbeing and save money by implementing a new, proven design solution created by studio PearsonLloyd. The two-pronged solution called ‘A Better A&E’ incorporates a ‘Guidance Solution’ - signage to guide and reassure patients, and a ‘People Solution’ - a programme to support staff in their interactions with frustrated, aggressive and sometimes violent patients through communications training and reflective practices.
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