Mistakes by staff have seen NHS complaints rise by 50 per cent

Mistakes by staff have seen NHS complaints rise by 50 per cent:
Complaints to the NHS about the failure of doctors, nurses or managers to admit mistakes or apologise when things go wrong have leapt by 50 per cent in a year. The Independent

See also:

• NHS failings aggravate distress over blunders The Guardian
• Complaints about the NHS rise by 8 per cent in a year The Daily Mail
• NHS complaints on the increase BBC News 
• Listening and learning: the Ombudsman review of complaint handling by the NHS in England 2011-12 Parliamentary and Health Service Ombudsman