Improving GP services in England: exploring the association between quality of care and the experience of patients: Using data from more than 8,000 general practices in England, this paper examines the association between patients’ perceptions about the non-clinical aspects of care and practice performance on measures of
clinical quality. It identifies clinical effectiveness and patient experience as key domains of health care quality; that there is a correlation between positive patient experiences and higher QOF outcome scores; and that patients' experience of using their GP services can affect their use and interaction with those services.
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