Painful wait: NHS helpline has 3,000-strong backlog of complaints about GPs and dentists

Painful wait: NHS helpline has 3,000-strong backlog of complaints about GPs and dentists A new "one-stop" NHS customer helpline has a backlog of more than 3,000 unresolved complaints about GPs and dentists dating back to April, it was revealed today, as officials admitted the new service had not been equipped to cope with the volume of complaints and inquiries it received. Independent