Small actions speak volumes to patients and help put them at the centre of care, says David Worskett

Small actions speak volumes to patients and help put them at the centre of care, says David Worskett: Why is it so hard to put patients at the centre of care? Despite the very best intentions of so many professional and dedicated staff, in the tug-of-war between system and patient, the system so often wins. Part of the problem is that patients are at their most vulnerable when they are ill – frightened … Continue reading » NHS Voices